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FAQ

We get loads of questions about products that we stock in our store, so before you send us an email, check below to see if your questions are answered. That means we can spend time getting your products to you faster rather than responding to emails. For any questions we haven't answered, feel free to contact us.

Shipping and Delivery

What provider do you use for deliveries?

For most of our deliveries we ship with Australia post. Or a courier such as Star Track or Fastway. 

How long does delivery take?

We do our best to ship orders on the same day we receive them, or within two to three business days. We aim for your order to reach you as fast as possible. Orders sent via regular parcel post in Australia usually take between 2-7 days. This can be up to 10-14 days for rural locations. Express post is usually delivered within 1-3 business days, but can be 3-7 days for rural locations. Remember that when you are expecting your package to allow extra time for weekends and public holidays.

How much is delivery?

Postage varies depending on the products you order. This is automatically calculated during the checkout process. The postage price is determined by weight and location. 

What if I'm not home when my package is delivered?

This varies depending on the size of the package and your residence. Sometimes, Australia Post will leave your package in a safe location. Sometimes they will leave a slip for collection at the nearest post office. 

Can I change the delivery address?

If you contact us before we ship your item, we might be able to update the delivery address. However, once your order is placed, we cant guarantee that a change of address will be possible, so please take care during the checkout process. 

Do you deliver internationally? 

Yes, international shipping on some items  is available and will be calculated at checkout.

Do I have to pay customs & import fees if I live outside of Australia?
Some countries will require that you pay customs and import charges however this is dependant on which country you are in, and we take no responsibility for fees or taxes charged by your country.

Payments

Is it safe to order online?

Yes, purchasing through our store is secure. We offer a range of secure payment options so you can shop with piece of mind. We do not share any of your personal details and we do not see your bank or card details upon receiving your payments.

Which credit cards do you accept?

We accept Visa, Mastercard, and AMEX.

Can I use AfterPay? 

Yes, you can pay in instalments with AfterPay. Just select this option at the checkout and login with your AfterPay account.

Do you accept gift vouchers?

Yes, vouchers can be purchased through our store or site and can be used online or at our venues.

When will my card be charged for my order?

Your card will be charged immediately after you confirm your order. Sometimes there is a delay on transactions being shown on your statement with certain banks.

Products

What products do you stock?

In our store you will find a full range of skate products. This ranges from roller skates across all disciplines, protective gear, helmets, wheels, accessories, socks, apparel and more. If you need it to have a good time on your skates (or just want it because it looks pretty) then chances are, weve got it.

What brands do you stock?

We are always adding new awesome products to our site, but some of the brands we stock include:

Moxi Rollerskates, Suregrip, Riedell, Roll Line, Better Bearings, Bones, Reckless, Radar, Adonis, Funky Sock Co, Skater Socks, Pride Socks, Sock It To Me, S1, Triple 8, 187 Killer Pads, Derby Laces, Bionic, Hammies, Rollerstuff and more.

What skates should I buy?

We sell all types of skates, across all disciplines. From beginner to advanced, recreational to professional. All of our staff are well educated on the kinds of skates available, and what is best for each style of skating, so you might want to chat with them if you attend a RollerFit class. We love talking about skate gear, so dont be shy. Alternatively, you can contact sam@rollerfit.com.au for some advice. 

What stock do you print your apparel on?

All of our RollerFit apparel is produced ethically, and most of our shirts/hoodies/etc are made with AS Colour products. For RollerFit merch, all of this information is always listed on each individual product page.

Returns, Refund and Warranty

Can I return a product for a refund?

We dont provide refunds for change of mind, or if you choose the wrong product. Please choose carefully before placing your order. This is in line with Australian consumer laws which you can read more about here. 

If your item is faulty or has a problem, you can choose a refund or exchange. Contact us and we can discuss your options with you.

Can I exchange? 

If you ordered the wrong size, you can contact us to arrange an exchange. You will be liable for shipping the product back to us, and returning the product to you. All exchanges must be completed within 30 days of purchase.

Does my product have a warranty?

All brands and manufacturers are different, so warranty information needs to be sourced from the manufacturer. If the manufacturer of your product doesnt offer a warranty, or your product is outside the warranty period, we do not offer any additional product warranty.